Set up Outlook to use Exchange (macOS)
1. Review your current setting
- Launch Outlook. Click “Tools” > “Accounts…"
- If you have multiple accounts, select an account of your Primary Mail Address from the account list. If you see “IMAP Account” or “POP Account”, you need to follow this instruction to set up your account again. If you see “Exchange/Office 365 Account”, no action is required.
2. Change POP setting (when your account is “POP/SMTP”)
If your account is “IMAP Account”, proceed to “3. Export the current account data”.
If your account is “POP Account”, you may need to change POP setting to avoid deleting messages from the mail server while following this manual. Please also refer to Extra warning about POP.
- Click “Advanced” below.
- Check “Leave a copy of each message on server” and select “Never” in “Delete copies from the server”. Click “OK”.
3. Export the current account data
- Click “File” > “Export…”.
- Select all item types you want to export and click “Continue”.
- Choose a name and location for your file and click “Save”.
- Click “Finish”.
4. Set up your account again
Remove the current account setting and add a new account with Exchange connection. Removing the account from Outlook does not affect your account and its data on the mail server.
- Click “Tools” > “Accounts…”. Select an “IMAP Account” or “POP Account” you want to remove and click “-” (minus sign) at the bottom left.
- When you see a pop-up saying “Are you sure you want to delete this account?”, click “Delete”.
- Add an Exchange account by referring to the following manual.
5. Read the exported old account data file
You can read the exported data file as follows.
- Click “File” > “Import …”.
- Select “Outlook for Mac archive file (.olm)” and click “Continue”.
- Select a datafile you exported in the section “3. Export the current account data” and click “Import”.
- Click “Finish”.
- The imported data is shown under the entry “On My Computer” as a folder.
