Frequently Asked Questions about Exchange Connection and OAuth 2.0 Configuration
0. What we ask for when you contact us
When you contact us, please be sure to provide us with the following information
- Name and affiliation
- SSO-KID or student number
- Specific details of your inquiry
- If possible, please send a screen capture showing the mail settings or error screens. If personal information is included, please hide it.
Please refer to this Link for contact.
【Contents】
- Q1-1. I followed the instructions in the manual, but I get an error.
- Q1-2. Do I need to change my settings if I am only using WebMail or if I am only forwarding to another email address?
- Q1-3. OAuth2 is not shown as an option when configuring the SMTP server.
Q & A
1.Mail setting
- Q1-1. I followed the instructions in the manual, but I get an error.
- 【Answer】 Please make sure that the “User Name” in your account settings is set to your Kyushu University Primary address (students: Last name. First name. 3 digit number@s.kyushu-u.ac.jp / Faculty and staff: Last name. First name. 3 digit number@m.kyushu-u.ac.jp). Please note that there are some errors caused by incorrect input or omission of “@s or @m”.
- Q1-2. Do I need to change my settings if I am only using WebMail or if I am only forwarding to another email address?
- 【Answer】No need to change settings.
- Q1-3. OAuth2 is not shown as an option when configuring the SMTP server.
- 【Answer】 If you have set smtp.m.kyushu-u.ac.jp as SMTP server, OAuth2 will not appear as an option. Also, in this case, you do not need to change the settings.